Looking for the jewelry services and policies of Forge Gone Conclusions located in Skaneateles, NY? Below lists what we provide and any applicable policies.
- Fabrication of New Pieces
- Stone Setting
- Metal Forming
- Handmade Settings
- Torch / Hot Work
- Original Designs
- Loose Stones
- Re-tip / Reprong
- Pearl Restringing
- Bracelet Hinge Repair
- Chain Repair
Custom Work Policies
All requested work requires a 50% deposit. Buyer must sign off on the design before production starts. Via payment of the deposit, buyer agrees to the design. After production, buyer will review the piece via pictures and/or a Zoom meeting before piece is shipped. Remaining balance is due before the piece will be shipped/delivered. Acceptable form of payment is credit card or bank transfer.
If an order is cancelled after production begins, a $100 fee will be charged to cover consultation and administrative costs.
Items are typically sent through USPS and are insured. Any package over $1000 requires a delivery signature.
Ring Size Policies
It is the customer’s responsibility to provide the correct ring size. We will assist you in determining the appropriate size, but once a piece is made or bought, a resize fee of $50 will be charged if applicable. Note- depending on the construction and material type, not all rings can be resized.
Because we control our raw material sources for integrity, all pieces of jewelry are non-returnable. All pieces are carefully reviewed and photographed before they are sent out to a customer for quality assurance. If there is a workmanship issue with the piece, you have 30 days to report the issue. Normal wear and tear and customer abuse is not covered.
In the case of repair work, there is risk that an existing stone could break. The estimate will list out the estimated replacement value of each stone as well as the overall piece of jewelry. If something were to happen to one of the stones, we will replace the stone with a comparable stone for that cost. If something happens to the overall piece of jewelry during the repair, we will credit you the max value of the piece for either a comparable piece or something different, not to exceed the max price. The owner waives all rights (written or implied) to anything beyond the max value quoted on the estimate.
All quotes expire 14 days from when it is sent. Forge Gone Conclusions reserves the right to requote if there is a significant change in the cost of gold or silver from when it was sent.
Reusing / Recycling Metal
Due to potential impurities, we do not reuse metal, but we can recycle metal. If this option is chosen, we will refund the amount we get from the recycler (less shipping and handling fees), but we won’t know what the cost of the metal will be until we send it in for refining. Once it is sent in, it is not returnable.
We reserve the right to test any stones at any time throughout the process and to make modification to the project if we determine that the customer supplied stones are not as implied or suggested.
Stones naturally attract oils, soils, greases, etc. When cleaned, the appearance of the stone(s) / jewelry pieces may change such that they may be brighter, change in color, etc. This is a natural part of cleaning. As a result, by working with us, you agree that you will not hold Forge Gone Conclusions responsible for changes in appearance of stones and/or existing jewelry pieces.
If stones have to be removed from settings and/or remounted, there is very unlikely chance for breakage. In the rare case something were to happen to the stones during a project, we will supply replacement stones at our discretion, and as needed, values determined by Forge Gone Conclusions.